Discipline of Returns

1. Exercise of the right of withdrawal

You can use the right of withdrawal from the purchase contract, returning the product purchased, free of charge, within 14 days from the date of receipt by communicating your intention by e-mail at info@amatextile.com – intested: AMA srl – Via B. Franklin 7, 41023 Carpi (Mo) (pursuant to Legislative Decree 21/02/2014 No. 21 to Amendments to Articles 45 and 67 of Legislative Decree 266/2005).

2. Return Delivery Costs

In case of withdrawal, the costs for returning the item purchased from our ecommerce platform (eg shipping and packaging) are yours.

3. Integrity of articles

If returned items present damage or wear marks resulting from unnecessary manipulation to determine the nature, characteristics, and use of the items, we may feel that we have to withhold from the repayment an amount corresponding to their decrease in value.

4. Refunds

The amount relating to the order returned will be refunded, cleaned of the shipping costs incurred by our warehouses, within 30 days of receipt of the notice of exercise of the right of withdrawal, upon receipt at our place of the article Object of rendered.


Note on the lime. Along with the laws that allow you within two weeks of receiving the order to exercise the right of withdrawal, we think it is important to know that for any reason you want to send us the order, we will be ready to listen to your motivations, trustee. In this regard, we will look forward to contacting you by telephone to understand your good reasons and to give you useful instructions so that the rendering can be perfected.


5. Replacements

Ama Pure may substitute products of the same type (if available) if the products received have defects of compliance with the sales contract, as per the legal warranty. If the product you received is not defective, but you only want to change fantasy, color or size, you will normally have to return it and make a new order, unless otherwise agreed.

6. What to do in case of problems

For any questions related to the failure or partial operation of the platform or to report any service or service conditions and conditions of use, please contact us by e-mail at info@amatextile.com or by calling directly at +39 059 644278

 


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