Shipping & Returns

We are happy to offer you Free Worldwide Shipping. Please note that all local customs fees are included.


Shipping Times

Express service for EUROPE & USA market : delivery within 1-3 days.
Rest of the world: delivery within 3-7 days.


Order Tracking

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 3 business days.
Depending on your location, delivery takes 2-7 business days after it's dispatched. We will keep you updated with tracking information and an estimated delivery date. You can also follow its journey by tracking the status of your order.


Returns Policy

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Our returns are easy. You just write us email and we will send you a pick up ticket. We hope you will love everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.
We aim to process refunds within 5 working days in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment. We will usually refund what the customers paid for the goods less € 18,- for expenses of return.


Right of withdrawal

1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.

2 To exercise the right of withdrawal, the Customer must send within fourteen (14) working days from the day of receipt of the Products an e-mail to info@ama-pure.it specifying the number of the Order and the article code for which it intends to make use of the right of withdrawal.

3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product/s.

4 The right of withdrawal is subject to the following conditions: 
- the returned Products must be returned in their integrity
- the returned Products must not have been used, worn, washed or damaged;
- Returned Products must be returned in their original undamaged packaging;
- the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
- the returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products;
- in the event that the Seller, in the face of the purchase of a specific package of 'Products, offers the possibility of purchasing them at a lower price than what would normally be practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases (eg bundled sales, prize operations, etc.), the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding any partial exclusion.

5 If the right of withdrawal is exercised by the Customer in accordance with the previous conditions (paragraph 8.4), the Seller is required to reimburse the sums paid by the Customer no later than 30 days from the receipt by the Seller of the returned products. Normally, the re-credit by the Seller of the amount initially withdrawn takes place very quickly, but the times in which the re-credit will actually be visible to the Customer will depend on his bank, credit card institution.

6 In the event of a return, the only costs charged to the Customer will remain the initial shipping costs of the order of the products purchased if the Customer resides outside a European country. In other cases they are free.

7 The Seller will send an express courier to collect the Product at the address indicated by the Customer.

8 For the return, the Customer will only have to use the Courier indicated by the Seller in the return instructions: in this way, the Customer will not have to personally pay the costs to be paid for returning the purchased products because this payment will be made, on his behalf. account, directly from the Seller. Furthermore, from the moment the purchased products are returned to the shipper indicated by the Seller in the online return form, the Seller exempts the Customer from any liability in case of loss or damage to the products during transport.

9 In case of exercise of the right of withdrawal, the Seller will provide the corresponding refund, within 30 days from the date of receipt by the same of the Products returned according to the methods indicated above, by crediting the amount to be refunded with the same payment methods chosen by the Customer at the time of the Order.

10 In the event of exercising the right of withdrawal without complying with the methods indicated above (eg beyond the 14 days provided for by law, or without having followed the instructions for the return), the Seller will send the purchased Products back to the Customer by charging him also the additional shipping costs.

11 The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer at the time of placing the Order.